Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States
| Author | : | |
| Rating | : | 4.91 (759 Votes) |
| Asin | : | 0674276604 |
| Format Type | : | paperback |
| Number of Pages | : | 176 Pages |
| Publish Date | : | 0000-00-00 |
| Language | : | English |
DESCRIPTION:
His basic point, that there exists a symbiosis between exit and voice, is certainly valid and significant. The economist has typically assumed that dissatisfaction with an organization's product is met by withdrawal of demand, while the political scientist thinks rather of the protests possible within the organization. (The Economic Journal)This is an imaginative little book. Sunstein New York Review of Books 2013-05-23)A 126-page burst of lucidityHirschman's masterwork. Hirschman argues that both processes are at work and demonstrates beautifully by analysis and example that their interaction has surprising implications, a theory that illuminates strikingly many important economic and political phenomena of the day. (Kenneth J. Its message should be of use to economists, political scientists, and all thos
Albert O. Hirschman was Professor of Social Science, Emeritus, at the Institute for Advanced Study in Princeton, following a career of prestigious appointments, honors, and awards. . Perhaps the most widely known and admired of his many books are Exit, Voice, and Loyalty (Harvard) and The Passions and the Interests (Princeton)
Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and th
Walking Away Is Really A Political Decision This is an excellent book which raises the provoking question about the various ways one can react to a failing institution where one is a participant who has made a commitment both psychologically and politically. The author, however, does not end matter there because he sets out the various options and the circumstances which may, or may not, make an available option viable.Too often there is a tendency . Biz Book Reader said Worth the Effort: Interesting and Important but Dry. Put simply, Hirschman's work here attempts to better understand the dynamics that govern dissatisfied consumers, group members and citizens in their decisions to either leave in search of a better product, group or nation or to stay put and try to make things better ("exit" vs. "voice"). It's a fundamental social dynamic that applies to a variety of institutions (as the book's subtitle indicates), and he r. Snapping the firm back to efficiency Matthew P. Arsenault Hirschman argues that rather than operating at permanently optimal level - seeking profit maximization - firms often operate at a merely "satisfactory" level. Hirschman argues that this level of inefficiency leads to "organizational slack" in the firm. In times of strong competition, firms can draw upon this slack in order to squeeze out greater production through an investment in work hours, improved prod