The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
| Author | : | |
| Rating | : | 4.93 (514 Votes) |
| Asin | : | B00985DWVM |
| Format Type | : | |
| Number of Pages | : | 313 Pages |
| Publish Date | : | 2014-08-28 |
| Language | : | English |
DESCRIPTION:
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clie
He illustrates his lessons with engaging stories about real-life people doing extraordinary things for others. "At Zappos, many of our business decisions revolve around the customer. This book shows that any employee at any level of an organization can take pride in serving customers with excellence – in doing so they bolster both their career and their company profits!” -Marshall Goldsmith – New York Times bestselling author of MOJO and What Got You Here Won’t Get You There. “Lee Cockerell offers practical, reader friendly suggestions and guidelines which can be implemented immediately to enhance and improve customer service at any company.” -Fred Whyte, President, STIHL Incorporated "Lee Cockerell has written a wise and practical book chock full of ideas about delivering sensational service. If you play by these rules you will win.” – Carl Sewell
Cockerell travels the country addressing audiences at Fortune 100 companies; educational institutions and non-profits; and government agencies, including the US military.. He is the former Executive Vice President of Operations of Walt Disney World and has held executive positions at Hilton Hotels and Marriott. Lee Cockerell is the author of Creating Magic: 10 Common Se
"Rule #Rule #40 - Read this book Stan Stinson If you interact with other human beings you can benefit from the principles Lee Cockerell lays out in this book. If your business involves interacting and meeting and then exceeding your customers' or guests' expectations then the principles in this book will help you achieve that goal and enhance your bottom line at the same time. Even if you are an IT Project Manager like me you can learn and be reminded of the common sense rules of human nature and how they can be applied in whatever business you are in.I recommend you follow Rule #40 and get your copy today!. 0 - Read this book" according to Stan Stinson. If you interact with other human beings you can benefit from the principles Lee Cockerell lays out in this book. If your business involves interacting and meeting and then exceeding your customers' or guests' expectations then the principles in this book will help you achieve that goal and enhance your bottom line at the same time. Even if you are an IT Project Manager like me you can learn and be reminded of the common sense rules of human nature and how they can be applied in whatever business you are in.I recommend you follow Rule #Rule #40 - Read this book Stan Stinson If you interact with other human beings you can benefit from the principles Lee Cockerell lays out in this book. If your business involves interacting and meeting and then exceeding your customers' or guests' expectations then the principles in this book will help you achieve that goal and enhance your bottom line at the same time. Even if you are an IT Project Manager like me you can learn and be reminded of the common sense rules of human nature and how they can be applied in whatever business you are in.I recommend you follow Rule #40 and get your copy today!. 0 and get your copy today!. Oscar Rodriguez Gomez said Great advice for setting the right culture. This book is a great resource if you want to learn how to improve customer satisfaction or even train your staff in the non technical aspects of this matter.lots of examples, great experience and ideas on how to change the culture or mindset of your whole company.. Sherwin Liverpool said My boss asked me to purchase the CR book for a assignment at work and this book turn out to be one of the best book that I have. The Customer Rules. My boss asked me to purchase the CR book for a assignment at work and this book turn out to be one of the best book that I have read The book just didn't thought me to complete my assignment, help me to understood the basic of understanding my rights as a customer.