Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
| Author | : | |
| Rating | : | 4.33 (828 Votes) |
| Asin | : | 0071446524 |
| Format Type | : | paperback |
| Number of Pages | : | 284 Pages |
| Publish Date | : | 2014-01-23 |
| Language | : | English |
DESCRIPTION:
"A book you'll keep in your office from now on!" according to R. Shelley. Seriously good read. This book is based on extensive research. They followed over 25,000 people over 2 decades in multiple industries to come up with the best practices based on both the good and the bad. It gets 5 stars for a few reasons. First, it's not dry in the lea. Exceptional Advice Jim Altfeld As a consultant, I must deal with crucial confrontations on a regular basis. The problem has been in my teaching the art of dealing with these confrontations to others. And since teaching is a major part of my profession, my inability to teach this art to others became . When Life Goes Off-Script "Crucial Confrontations" is an important book because we must communicate. We are social beings who share space, time, and the journey of this life.Nothing is more disheartening than when someone breaks a promise, violates an expectation, or just behaves badly towards y
Speak now, pay later. The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior.Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Or they
New research demonstrates that these disappointments aren't just irritating. They're costly—sapping organizational performance by 20-50 percent and accounting for up to 90 percent of divorces. . It's a gem."-- Mike Murray, VP Human Resources and Administration, Microsoft (retired) NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME! Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Crucial Confrontations teaches skills drawn from over 20,000 hours of real-life observations to increase confidence in facing tough issues. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems. From the Inside Flap "revolutionary ideasopportunities for breakthrough" -- Stephen R. Others have broken rules, missed deadlines, or just plain behaved badly. Learn to: Perma