Getting Started in Service Design: A How-To-Do-It Manual For Librarians
| Author | : | |
| Rating | : | 4.79 (545 Votes) |
| Asin | : | 0838915647 |
| Format Type | : | paperback |
| Number of Pages | : | 120 Pages |
| Publish Date | : | 2015-12-16 |
| Language | : | English |
DESCRIPTION:
. He is the cofounder of the LUX Service Design consulting firm. Her other books include Critical Information Literacy: Foundations, Inspiration, and Ideas and Library Service Design (with Joe Marquez). He is an academic librarian in Portland, Oregon. She has written and presented on service design, critical librarianship, info
Marquez holds an MLIS from the University of Washington iSchool and an MBA from Portland State University. He is the coauthor (with Annie Downey) of Library Service Design. He is an academic librarian in Portland, Oregon. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. About the AuthorJoe J. His current research interests include service design in the library environment and space usage assessment. Her other books include Critical Information Literacy: Foundations, Inspiration, and Ideas and Library Service Design (with Joe Marquez). He is the cofounder of the LUX Servi
Service design is a holistic, collaborative methodology that puts the user at the center of the service delivery model. Escorting readers through all the fundamentals, this how-to-do-it manualintroduces the service design concept, what it is used for, and how it can benefit every institution;includes a checklist for determining if service design is the best approach;describes the four necessary phases for any service design project, with key exercises for thinking in service design terms to craft a thick description of the library s users and behavior;explains the importance of making assessment part of the fabric of the library, and offers tools following through;reviews real-life examples of implemented service design, spotlighting how students and researchers use library services;provides templates for documenting service design; andoffers advice for moving forward and managing change.This book is the perfect primer for those new to the methodology as well as a useful reference to consult throughout a service design project.. Because this approach prioritizes users and their overall experience, it s a valuable framework that librarians and ad